Job Title
Information Tech Specialist
Department
Client Services and Desktop Support
Salary
Commensurate with experience
Job Summary/Basic Function
Provide expert technical service, support, and maintenance for faculty and staff across a range of computing, printing, copying, voice, and network-related issues. This includes critical enterprise systems such as Banner ERP, D2L Learning Management System, Office 365, Adobe Creative Cloud, and video conferencing platforms like Zoom, Microsoft Teams, and Cisco WebEx. Additionally, this position is responsible for the installation, imaging, deployment, software installation, and ongoing administration of technology in campus classrooms and computer labs. The role also involves consulting with users on the acquisition of computers, printers, and related peripherals to ensure optimal technology solutions. Perform other duties as assigned.
Required Education
A bachelor’s degree in computer science, engineering, information systems, or a related field is required. Alternatively, an associate’s degree in a related field with five (5) years of extensive work experience, or seven (7) years of extensive work experience, may be substituted in lieu of a degree.
Required Related Experience
A minimum of three (3) years of extensive experience in the installation, maintenance, troubleshooting, and repair of microcomputers (both PC and Macintosh) and related peripherals. Experience must include the installation, service, and support of Windows 10 and 11, as well as macOS 10.5 and later.
Desirable Related Experience
Experience with installation, service, and support of instructional technology and audio/visual systems preferred.
Documents Needed to Apply
Cover Letter & Resume Required
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MTSU offers a comprehensive benefits package, including but not limited to the following:
- Sick Leave
- Vacation Leave for Administrative/Classified Staff/12-month Faculty
- 13 paid University holidays
- Medical, dental, vision, and life insurance
- Retirement plans
- Optional 401K and 403B Deferred Compensation Plans
- Educational benefits for the employee and their spouse and dependents
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MTSU is an equal opportunity, affirmative action employer that values diversity in all its forms. Women, minorities, individuals with disabilities, and protected veterans are encouraged to apply.
Proof of U.S. citizenship or eligibility for U.S. employment is required before employment (Immigration Control Act of 1986). Clery Act crime statistics for MTSU are available at https://w1.mtsu.edu/police/annual-security-report.php or by contacting MTSU Public Safety at (615) 898-2424.
MTSU is a Tobacco & Drug-Free campus.
This position requires a criminal background check. Therefore, you will be required to provide information about your criminal history to be considered.
For individuals requiring reasonable accommodation to apply: In compliance with the Americans with Disabilities Act Amendments Act (ADAAA), if you have a disability and would like to request an accommodation to apply for a position with MTSU, please call 615-898-2929 or email emp@mtsu.edu.
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Application Review Date: August 15, 2025; for optimal consideration, please apply before April 30, 2025
