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For individuals requiring a reasonable accommodation to apply:

In compliance with the Americans with Disabilities Act Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position with MTSU, please call 615-898-2929 or email emp@mtsu.edu.

Call Center Agent

Apply Now Job Number: P487
Work Type: Classified
Location: Murfreesboro, Tennessee
Categories: Admissions and Enrollment, Student Affairs and Services

Job Title

Call Center Agent

Department

MT One Stop

Salary

$27,750 - $31,818; commensurate with experience

Job Summary/Basic Function

Answer all incoming telephone calls for the MT One Stop/ Student Services and Admissions Center. Use university software programs (i.e. Banner, Pipeline) to provide general information, investigate callers' inquiries and assist with problem resolution. Expected to resolve at least 40% of all telephone calls without transferring the call. When necessary, transfer the caller to the appropriate area per established protocol. Utilize personal computer, MS Office and university software programs (i.e. Banner, Pipeline) to navigate student records to effectively respond to questions. Perform other related tasks and special projects as assigned.

Required Education

High School diploma or High School Equivalency (HSE) required.

Required Related Experience

One year of progressively responsible experience in a call center, customer service industry, or office setting.

Desirable Related Experience

Two years progressively responsible work experience in a call center, scheduling center, or admissions office in a university setting preferred.

Documents Needed to Apply

Cover Letter & Resume Required

Special Instruction to Applicants 

REQUIRED TESTING: Typing, Ten Key, Proofreading and Word. Tests are administered by Wood Personnel. To be considered, you must test no later than 4:00 p.m. on August 10, 2022.

Please click here or call Wood Personnel at 615-890-8400 to register to complete the testing online. The link will also be provided via email once your application is submitted.

MTSU offers a comprehensive benefits package, including but not limited to the following:  

  • Vacation and Sick Leave  
  • 13 paid University holidays
  • Medical, dental, vision, and life insurance
  • Retirement plans
  • Optional 401K and 403B Deferred Compensation Plans
  • Educational benefits for the employee and their spouse and dependents
Click here for additional information. 

 

MTSU is an equal opportunity, affirmative action employer that values diversity in all its forms. Women, minorities, individuals with disabilities, and protected veterans are encouraged to apply.

Proof of U.S. citizenship or eligibility for U.S. employment will be required prior to employment (Immigration Control Act of 1986). Clery Act crime statistics for MTSU are available at http://www.mtsu.edu/police/docs/2021AnnualSecurityReport.pdf or by contacting MTSU Public Safety at (615) 898-2424.

MTSU is a Tobacco & Drug-Free campus.

This position requires a criminal background check. Therefore, you may be required to provide information about your criminal history in order to be considered for this position.

For individuals requiring a reasonable accommodation to apply: In compliance with the Americans with Disabilities Act Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position with MTSU, please call 615-898-2929 or email emp@mtsu.edu.

Application Review Date: August 9, 2022

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